Refund policy

We want you to love your Crown & Silk Hair purchase. If you're not satisfied, we accept returns within 30 days of delivery.

Return Window: 30 days from the date you receive your order.

Eligibility: Items may be returned within the 30-day window. To start a return, please contact us with your order number.

Refunds: Once we receive your returned item, we'll process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

How to Start a Return: Email us at [your contact email] with your order number and reason for return, and we'll walk you through the next steps.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll make it right at no cost to you.